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Making a Complaint

If you are unhappy with our service
If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY
Tel: 0191 241 0700

You can find out more information by visiting the Quilter Financial Planning website:

If you cannot settle this complaint with us, you may be entitled to refer it to the Financial Ombudsman Service

Unit 4, Ground Floor
5 Kings Mount
Ramparts Business Park
TD15 1TQ

07917 222 362